Right of Withdrawal for Consumers
The following right of withdrawal applies only to consumers:
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us (hoco online gmbh, Edisonstraße 63, Haus E, 1st floor, 12459 Berlin, email:feedback@bike-mailorder.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax or email). You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the additional costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless expressly agreed otherwise; in no event will you be charged any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and return it.)
To:
hoco online gmbh
Edisonstraße 63
Haus E, 1st floor
12459 Berlin
Germany
Phone: +49 30 9599811-30
Fax: +49 30 9599811-40
Email: support@bike-mailorder.com
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ():
I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / provision of the following service ():
Ordered on () ____________ / received on () ____________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate
